Legal & Compliance

Overview

This page provides the core compliance, privacy, and disclaimer information for Marstek.wiki. By accessing or using the site, you agree to the terms described here.

• Independent community site, not an official Marstek website.
• Non-commercial use; no direct product sales are conducted here.
• Information is provided for product discussion and Q&A.

Terms of Use

You may use this website for lawful, personal, and non-commercial purposes consistent with its community and informational nature.

• You are responsible for your account security and all activity under your account.
• Do not upload or share content that is illegal, harmful, or infringes the rights of others.
• You represent that you have the necessary rights to any content you submit.
• We may suspend or terminate access for violations or abusive behavior.
• The site is provided “as is” without warranties of any kind.

Privacy Policy

We respect your privacy and limit data collection to what is necessary to operate the site. We do not sell personal data.

Data we may collect

• Account data: email, profile information, and login identifiers.
• Optional profile details: first name, last name, country/region, phone number, and WhatsApp (if provided during registration).
• Profile assets: avatar images you upload and profile picture URLs.
• Content you submit: posts, comments, questions, and messages.
• Private messages: messages you send to the site developer via the contact chat feature.
• AI interactions: questions you ask and AI responses, including chat history associated with your account.
• Usage data: IP address, device/browser info, and basic logs for security, performance, and troubleshooting.

How we use data

• Provide and maintain the service and its features.
• Manage accounts, profiles, and community participation.
• Prevent abuse, improve safety, and ensure reliability.
• Respond to inquiries and provide support.
• Improve AI responses and relevance for user questions.

Community posts, replies, usernames, and avatars may be publicly visible to other users of the site.

Legal bases (GDPR)

• Performance of a contract (to provide the service).
• Legitimate interests (security, fraud prevention, improvements).
• Consent (where required for optional features).

Data sharing and processors

We use trusted service providers to host data and enable features. For example, we use Supabase for database and authentication services and OpenAI to power AI-assisted responses. These providers may process data on our behalf under appropriate agreements.

If you choose a default avatar or use third-party avatar services (e.g., UI Avatars or DiceBear), your browser may load images directly from those providers, which can receive your IP address and browser/device information.

We may embed or link to third-party services (e.g., video, social, or external profile links). Those providers may collect data under their own policies.

International transfers

Your data may be processed or stored outside your country/region. Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent protections.

Data retention

We retain data only as long as needed for the purposes described here, or as required by law. You may request deletion of your account and related data. Community posts, AI chat history, or private messages may remain visible or stored unless you request deletion or the content is removed for moderation.

Your rights (EU/EEA/UK)

• Access, correct, or delete your personal data.
• Restrict or object to processing in certain cases.
• Request data portability where applicable.
• Withdraw consent at any time for consent-based processing.
• Lodge a complaint with your local data protection authority.

Cookie Policy

We use only essential cookies and similar storage to keep the site functional and remember basic preferences (such as language). We do not use advertising cookies. If we add optional analytics in the future, we will request consent before enabling them in the EU/EEA/UK.

• Essential cookies: required for core functionality.
• Preference cookies: for language and UI settings.
• Local storage: used to track limited free AI usage on your device.
• Local storage may also be used to keep your login session active.
• No marketing or behavioral advertising cookies.

Disclaimer

All content is provided for informational purposes only. The site does not provide professional, legal, financial, or technical advice. Any reliance on content or AI-generated responses is at your own risk.

• Information may be incomplete, outdated, or inaccurate.
• Product details are provided for discussion and reference only.
• We are not responsible for third-party content or links.
• Service availability is not guaranteed.

Contact

For privacy requests or compliance questions, please use the contact details listed on the Contact page.